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Frequently Asked Questions

What are your USA shipping rates?
$35 ground flat rate all shipping within the United States.

Do you ship international?
All international shipping starts at $98. All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Tulip Kurdi New York Corp, and are to be paid by the recipient. If you have questions about customs charges please contact your local customs office.

Do you make custom orders?
Yes! Most of our pieces are made to order. Time of production is from 5 to 21 days depending on the size of the order. Contact us for custom orders.

How do I know my head size?
One size fits most. For advanced sizing, measure the widest point of your head and use the size chart below:

S = 55 cm = 21.5 in
M = 57 cm = 22.25 in
L = 59 cm = 23 in
XL = 61 cm = 23.875in

How do I measure my head?
Run the measurement tape comfortably around your head, From the widest point on the back of your head, above the ears and the eyebrow above the ears and eyebrows . Double check your results.

Do you offer wholesale pricing?
For order over 6 pieces you may qualify for whole sale pricing. Email us for more info:

How long does it take to receive my items?
Orders are processed, shipped, and delivered Monday through Friday only. All orders placed on Saturday, Sunday (or on a national holiday) will be processed the following ‏business day. Please allow for 3-6 weeks for delivery. Times vary by geographic location and size of order.

How do I take care of the items?
Spot clean only. No dry clean or full on wash with water. Treat headwear like works of art and be delicate. Metal and other jewelry is not water friendly so make sure to keep dry.

Is there a return policy?
Unfortunately we can not guarantee return or exchange. All sales are final.

How do I store the delicate items?
For home, fill it with paper and store it in a box or place it on a head display. For travel, use a travel case such as a box with padding. Be extra careful when traveling with these delicate one-of-a-kind items.